# Managing agent for Warm Home Local Grant via Watford Borough Council and Three Rivers District Council Framework for the Delivery of Domestic Retrofit Projects and Related Services - Lot 1B;

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stevenage Borough Council](/buyers/stevenage-borough-council/contract-awards)
- Contract winner: National Energy Foundation
- Award value: £127,500
- Tender value: £127,500
- Award date: 25 March 2025
- Published: 4 June 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: be97d031-589d-4a37-a8e6-597a90183872-848234
- OCID: ocds-b5fd17-21929ed8-172c-42d7-9670-f31fff3f1905

## Description

"Services Provided include: - Publicity and marketing to develop awareness of the scheme in eligible households - The customer journey, including: engagement, elibility checking, distributing privacy notices and collecting and managing customer data, coordinating installation timeline between customer and installer, managing customer expectation and recording feedback - Management of retrofit installation, including: ​selecting installers and measures appropriate for each property, ensuring installations are delivered within specified timelines, ensuring completed installations meet specified standards \(NEF Retrofit Coordinator\)​, payment of installers ​ - Regular reporting of customer and installation data to the Council​- Preparing monthly reports as required by the DESNZ​ - Engagement and Targeting of Residents: Business Insight Lead to help NEF analyse data​, Open Source EPC data​, Open Source LSOA Areas of Multiple Deprivation \(2019"

## Related contract awards

- [Domestic Waste Management/ In-cab Software via GCloud 14](/contracts/ocds-b5fd17-0cd4c238-61c3-4b0e-ab0f-bcebc07e956e): Stevenage Borough Council
- [Passive Fire Remedial Works](/contracts/ocds-b5fd17-dbccc25e-a1e4-4635-b617-77b9f363f45f): Stevenage Borough Council
- [EPC and Condition Surveys via ProcurePublic - Building and Stock Condition Surveyors Framework](/contracts/ocds-b5fd17-c3fba565-d0f9-4e61-a56a-3601ea3256cf): Stevenage Borough Council
- [Warm Homes Scheme Call Off from Watford Borough Council Framework Agreement for Domestic Retrofit and Associated Environmental Improvement Services in Hertfordshire and Buckinghamshire - Lot 1 Managing Agent](/contracts/ocds-b5fd17-d764eba3-12e5-46ad-a685-ffd710f693c2): East Herts Council
- [Call-Off Framework Agreement: Managing Agent for Warm Homes Local Grant](/contracts/ocds-b5fd17-04614d78-8743-4f7d-acb4-57c660430a4c): North Hertfordshire District Council
- [Single Point Of Contact Service For Housing And Health Referrals](/contracts/ocds-b5fd17-785411b4-9dbe-46db-a53e-08b4d9951782): Oxfordshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/be97d031-589d-4a37-a8e6-597a90183872-848234)