# RA318539 - Mitel Maintenance Support Contract

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [City of Wolverhampton College](/buyers/city-of-wolverhampton-college/contract-awards)
- Published: 6 June 2022
- Planned start: 6 June 2022
- Planned end: 6 June 2022
- Stage: open_tender
- Procurement category: goods
- Notice ID: 41a014bc-5f2c-40e5-967f-7797ef97cd4c-543945
- OCID: ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a

## Description

City of Wolverhampton College Supplier Brief Background of the Requirement The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers\. The controllers are located across the College's three main campuses in Wolverhampton: Paget Road Campus, WV6 0DU Wellington Road Campus, WV14 6BT Metro One Campus, WV1 3AH The maintenance contract is to be let for 1 year start date 1 June 2022\. Suppliers are asked to provide details of their Mitel accreditations\. Suppliers are asked to provide two proposals for consideration based on two levels of support: 1\. 8 x 5 x 4 4 hour Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged\. 2\. 8 x 5 x NBD Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day \(NBD\) after the call being logged Please insert a one year price into the pricing schedule on each line\. Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA\. All hardware is 10 years old\. - To access this competition: login to https://suppliers\.multiquote\.com and view the opportunity RA318539\. Not registered on MultiQuote - visit https://suppliers\.multiquote\.com then register and quote RA318539 as the reason for registration\. Any queries please contact MultiQuote on 0151 482 9230\.

## Related contract awards

- [CPC Framework Call-Off - Managed Staffing Services](/contracts/ocds-b5fd17-f80b7ca0-d755-49c5-950a-6ee97037fa4d): CITY OF WOLVERHAMPTON COLLEGE
- [CA17764 - CoWC Temporary and Permanent Staffing - Direct Award via CPC Framework](/contracts/ocds-b5fd17-2a5a2148-1572-459f-abd6-2f56169c32b8): City of Wolverhampton College
- [CA16802 - City of Wolverhampton College Telford B2 Unit Refurbishment](/contracts/ocds-b5fd17-c1f36788-e33c-4659-8a09-d46b9878747e): City of Wolverhampton College

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/41a014bc-5f2c-40e5-967f-7797ef97cd4c-543945)