# ENQ1242 - Complaint Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DERBY CITY COUNCIL](/buyers/derby-city-council/contract-awards)
- Contract winner: REDACTED for cyber-security reasons
- Award value: £76,851
- Tender value: £76,851
- Award date: 4 February 2026
- Published: 18 May 2026
- Contract start: 5 February 2026
- Contract end: 4 February 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 73bc7d20-a8f1-4d59-81fd-fd0fad671956-897907
- OCID: ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71

## Description

Provision of a complaints Management System for Customer Services & Revenues and Benefits Direct Call Off from G-Cloud 14

## Related contract awards

- [TD2330 - Provision of Security Services](/contracts/ocds-b5fd17-0d77fdd9-eee9-4d01-b38f-57f6ed777022): Derby City Council
- [ENQ1290 - Heritage Impact Assessment - Emerging Local Plan Allocations](/contracts/ocds-b5fd17-90385884-e067-41c5-894b-b0df68361e7f): DERBY CITY COUNCIL
- [For Inclusion on a Dynamic Purchasing System \(DPS\) for education services for children and young people with Special Educational Needs and Disabilities](/contracts/ocds-b5fd17-ad412246-0d0b-44a7-9fa4-8b6c5ea0308a): DERBY CITY COUNCIL
- [TD2342- Income Management system](/contracts/ocds-b5fd17-1b7341d7-d1ea-4930-a074-c1285fb72642): DERBY CITY COUNCIL
- [ENQ1289 - PSN Code of Connection \(CoCo\) IT Health Check](/contracts/ocds-b5fd17-50f65306-2f0f-404b-b486-6977370edeaf): DERBY CITY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/73bc7d20-a8f1-4d59-81fd-fd0fad671956-897907)