CP2279-22 Buy With Confidence Website and Administration

This quotation is for creating a new public-facing website for the Buy With Confidence scheme (buywithconfidence.gov.uk), including ability for Buy With Confidence National team (which is hosted by Devon) to alter and update pages/composition at will.\r \r There is also a requirement for creating a new 'back-end' data management system/Customer Relationship Management (CRM) to hold data about the members of the Buy With Confidence scheme, as well as holding new applications to join the scheme, publicly submitted feedback about the members and complaints about them. The system will be accessible to 30+ local authorities, but data must be held securely in a way where they can only see information about the members/applicants in their own area (e.g. Hampshire County Council must only be able to see Hampshire based members), with only the Buy With Confidence National team, based in Devon, able to see all the data.\r \r The front-end website and back-end must be able to communicate to one another, for example, consumers can search for members of the scheme based on postcode and business type. People will also need to be able to leave feedback, complaints and make applications to the scheme, with the data held in the backend.\r \r There is a requirement for ongoing hosting, support and maintenance for the new website and data management system.

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