# Information, Advice and Guidance Service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Croydon](/buyers/london-borough-of-croydon/contract-awards)
- Published: 30 September 2024
- Planned start: 1 April 2025
- Planned end: 31 March 2028
- Stage: open_tender
- Procurement category: services
- Notice ID: f7d3d1cb-6a2e-46ca-8a65-c72a2ac29dd7-789566
- OCID: ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6

## Description

The London Borough of Croydon \(the Council\) is seeking to engage providers for the provision of Information, Advice and Guidance\. The aim of a universal IAG service in Croydon is to improve and protect people's wellbeing, prevent problems from worsening and turning into crises, and reduce residents need for other services\. The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics\. The Provider will offer services to include: o General, accredited information and advice o General casework o Specialist casework o Advocacy o Research and campaigns work o Financial capability work o Digital training o Volunteering opportunities o Legal advice Subject areas covered include but are not limited to: o Welfare benefits o Debt and money management o Housing and Homelessness o Employment issues o Immigration o Discrimination The full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents\. The Contracts is for a period of 2 \+ 1 years \(the Term\)\. This procurement is in line with PCR2015 the open process\. The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal\. All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home \(in-tendhost\.co\.uk\)\. Additional information: To register your interest in this opportunity please go to https://in-tendhost\.co\.uk/croydontenders/aspx/ Delivery Notes Croydon Is a Recurrent Procurement Type? : No

## Related contract awards

- [GB-London: TPPL LB of Croydon HCC Contract Hire Lot 1 - Contract Hire of 12 x Cars \(24858\)](/contracts/ocds-b5fd17-0f38b75f-5e58-4c09-b2fc-8b129aa7a383): London Borough of Croydon
- [GB-London: TPPL London Borough of Croydon HCC Lot 2 - 9 x 3\.5t Low Floor Beavertail Vehicles \(26176\)](/contracts/ocds-b5fd17-49eb5e17-ca59-465c-beb7-143a731085af): London Borough of Croydon
- [Croydon Business Support Programme - AWARD](/contracts/ocds-b5fd17-ea6dd74d-5ed8-41ec-ab81-dec229894ac8): London Borough of Croydon

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7d3d1cb-6a2e-46ca-8a65-c72a2ac29dd7-789566)