# Information Technology Service Management \(ITSM\)

> A sourced UK public-sector contract award published by Durham University.

## Key facts

- Public buyer: [Durham University](/buyers/durham-university/contract-awards)
- Contract winner: [WATERSTONS LIMITED](/contract-winners/waterstons/public-sector-contract-awards)
- Award value: £653,616
- Tender value: £800,000
- Award date: 25 October 2019
- Published: 25 November 2019
- Contract start: 1 March 2020
- Contract end: 28 February 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 13336b4f-7695-40ce-8ab9-bbdb1369d4c3-328170
- OCID: ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5

## Description

Information Technology Service Management \(IT SM\) Contract including Help Desk Management, IT Consultancy, Business Analysis,and Project Management\.

## Related contract awards

- [Liquid Immersion Cooled HPC System](/contracts/ocds-b5fd17-051fb571-4031-4756-aeff-444bb5830752): Durham University
- [6-off Broadband Ocean-Bottom Seismographs](/contracts/ocds-b5fd17-194ee8dc-3539-4ac1-bdd6-8b36b014f525): Durham University
- [Dilution Fridge](/contracts/ocds-b5fd17-7adde709-64c4-453b-a2b7-a56b7e86057f): Durham University
- [Cyber Security Incident Response Service](/contracts/ocds-b5fd17-881f24d4-8f2e-4fe3-b0bf-2c0c16466900): THIRTEEN HOUSING GROUP LIMITED
- [ICT Managed Security](/contracts/ocds-b5fd17-432f05fa-d405-4dbd-8117-76a692722769): NSAH \(ALLIANCE HOMES\) LIMITED
- [IT managed support services contract](/contracts/ocds-b5fd17-209088f4-dc40-42a5-8f33-a333cbe4c4c9): GATEWAY HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13336b4f-7695-40ce-8ab9-bbdb1369d4c3-328170)