# Complaint Handling Satisfaction Tracking Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: [Critical Research](/contract-winners/critical-research/public-sector-contract-awards)
- Award value: £0
- Tender value: £19,700
- Award date: 20 December 2016
- Published: 2 March 2017
- Contract start: 21 December 2016
- Contract end: 24 November 2017
- Stage: awarded
- Procurement category: services
- Notice ID: fce11916-ea79-4aef-9c63-fbd64cb34cc5-133221
- OCID: ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206

## Description

The provision and management of research tracking passenger complaints to licenced Train Operating Companies

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fce11916-ea79-4aef-9c63-fbd64cb34cc5-133221)