# Contact Centre Platform and Telephony

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Lincolnshire County Council](/buyers/lincolnshire-county-council/contract-awards)
- Contract winner: [CHARTERHOUSE VOICE & DATA LTD trading as 'Symity'](/contract-winners/symity/public-sector-contract-awards)
- Award value: £2,000,000
- Tender value: £2,000,000
- Award date: 12 September 2022
- Published: 12 October 2022
- Contract start: 23 September 2022
- Contract end: 22 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: dc8c8179-7e07-487b-a679-8918d17fd9ae-580098
- OCID: ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130

## Description

Contract for the provision of contact centre digital platform and direct routing telephony services\.

## Related contract awards

- [Website Platform](/contracts/ocds-b5fd17-0a2afef0-4198-443c-89b9-8e8bc9608088): Lincolnshire County Council
- [CALL-OFF: Children's Services Re-Opening of the Open Select List 2025 for all Independent Placement](/contracts/ocds-b5fd17-47b7acc8-149f-4cc1-8014-4a772672cd52): Lincolnshire County Council
- [CALL-OFF: Children's Services Re-Opening of the Open Select List 2025 for all Independent Placement](/contracts/ocds-b5fd17-e75c4d59-e19e-45a6-9ac0-b8db2ce6be92): Lincolnshire County Council
- [DWP Microsoft Apps and Services Support](/contracts/ocds-b5fd17-3314eb80-b4e9-481a-90bc-b41a3e34d1f9): Department for Work and Pensions
- [INSS Contact Centre Licensing and Support](/contracts/ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba): The Insolvency Service
- [Microsoft Teams Unified Communications Delivery to the Insolvency Service](/contracts/ocds-b5fd17-572f0ee1-b724-4635-b1cf-0a95446bc9d7): The Insolvency Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dc8c8179-7e07-487b-a679-8918d17fd9ae-580098)