# IT Service Management Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [British Transport Police](/buyers/british-transport-police/contract-awards)
- Contract winner: [FRESHWORKS TECHNOLOGIES UK LIMITED](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £108,000
- Tender value: £108,000
- Award date: 2 November 2020
- Published: 21 July 2021
- Contract start: 1 December 2020
- Contract end: 30 November 2021
- Stage: awarded
- Procurement category: goods
- Notice ID: 86dc5081-5819-4296-ad6a-cff5f6f68f9f-453337
- OCID: ocds-b5fd17-189b263b-1d32-467b-9e5a-d0fbb875f82a

## Description

IT Service Management Tool

## Related contract awards

- [PPL PRS Music Licence 2026-27](/contracts/ocds-b5fd17-ffefb70c-f3ee-434d-8c3c-042aa9589515): British Transport Police
- [HR and Duty Management System](/contracts/ocds-b5fd17-8491e12c-1cfa-418f-be22-82ef35818839): British Transport Police
- [Axon Taser Cartridges](/contracts/ocds-b5fd17-6b872a69-73d1-464d-a12d-9461421bc5a4): British Transport Police
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/86dc5081-5819-4296-ad6a-cff5f6f68f9f-453337)