# Microsoft Unified Support Contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Contract winner: [SoftwareONE UK Ltd](/contract-winners/softwareone-uk/public-sector-contract-awards)
- Award value: £58,000
- Tender value: £58,000
- Award date: 28 January 2020
- Published: 3 February 2020
- Contract start: 29 February 2020
- Contract end: 27 January 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 476895c9-6ee5-426e-924c-985355f7547f-341329
- OCID: ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1

## Description

Advanced Advisory Support Hours as needed Advisory Services 1 ea Advanced Built-in Proactive Services - Generic Administrative Included Advanced Problem Resolution Hours as needed Problem Resolution Support Included Advanced Service Delivery Management Service Delivery Management 1 ea Modern Service Management - Cloud Success Plan Generic IT Service Management Included On-demand Assessment On-Demand Assessment 1 ea On-Demand Assessment - Setup and Config Service On-Demand Assessment Included On-demand Education On-Demand Education Included Online Support Portal Administrative 20 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts as needed Webcast

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/476895c9-6ee5-426e-924c-985355f7547f-341329)