# UK\_446 - EOL AI Customer Chat Bot

> A sourced UK public sector contract award published by British Council.

## Key facts

- Buyer: [British Council](/buyers/british-council/contract-awards)
- Published: 7 February 2025
- Contract start: 5 May 2025
- Contract end: 31 October 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 37e5f76d-7016-408b-ab9d-92931c092343-824498
- OCID: ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0

## Description

British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills\. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests\. We cater to all proficiency levels, from beginner to advanced\. At any point during the student's journey, they may need assistance and guidance for: Getting started and where to go next, how to navigate the site Guidance through the sign up/registration process Answering common questions on services, policies, offers Being able to handle questions in different languages and to respond in that language Product suggestions based on history and user preferences Personalised promotions/discounts Allowing the user to provide feedback and to also include short surveys Current monthly website traffic: ~800,000 visitors The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept\. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each\. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost\.co\.uk/britishcouncil \. You may then have to register your company before you can express an interest for this project and get access the documents\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [PBT Venues](/contracts/ocds-b5fd17-ff26c1b8-cf66-4917-be52-6bb33d86f14a) — British Council
- [UK\_409 - Welsh Translation Services - AWARD](/contracts/ocds-b5fd17-085daa9c-6062-4b08-bc1b-06f67b55f0f0) — British Council
- [Provision of Central Printing Services for British Council in Singapore Premises](/contracts/ocds-b5fd17-851d7038-f07b-40bb-8cff-09ccacc542b6) — British Council
- [Supply of SEO Consultant to the British Council](/contracts/ocds-b5fd17-d6fb0c8f-048c-4495-8ba2-c0a5948e7304) — British Council
- [Provide the Fit Out of 1st Floor of Waterdale, Doncaster DN1 3BU](/contracts/ocds-b5fd17-15f392dc-2c8c-4216-8b88-804f4b3853f8) — Rotherham Doncaster and South Humber NHS Foundation Trust
- [Provision of Service Standard Contract: Contract for Insurance Advisory Services](/contracts/ocds-b5fd17-ca5109d5-0cf6-432b-9427-8343f18db8de) — Merseyside Waste Disposal Authority
- [Specialist Support Service For People Bereaved By Suicide](/contracts/ocds-b5fd17-f4987ef7-1add-4fb5-8f5c-69b098c07870) — Kent County Council
- [Digital Consent and Sharing Decision Making Solution](/contracts/ocds-b5fd17-d632ffb5-9d32-48cb-aac1-b8af527a8903) — South Tees Hospitals NHS Foundation Trust
- [SEN20267-SEN-TAXI-Foxfields Academy](/contracts/ocds-b5fd17-67fcd688-9010-4f21-81ee-36209e1d89f8) — Leicestershire County Council
- [STH Learning Management System](/contracts/ocds-b5fd17-119e9904-7cb0-4b2c-bdcc-1ebc371033c8) — Sheffield Teaching Hospitals NHS Foundation Trust
- [AI assisted EHCP drafting tool](/contracts/ocds-b5fd17-fdd2e27c-3c1c-4fef-956e-8db7930a9561) — Southampton City Council
- [CST212 Supply of Support and Maintenance of Library Self-Service Equipment and Additional Services](/contracts/ocds-b5fd17-afdf05a3-e713-43c0-a420-9daf006a6557) — Derbyshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343-824498)