# PROVISION OF IT SERVICE MANAGEMENT \(ITSM\)

> A sourced UK public sector contract award published by Crown Commercial Service.

## Key facts

- Buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £211,680
- Tender value: £211,680
- Award date: 25 November 2022
- Published: 5 April 2024
- Contract start: 1 December 2023
- Contract end: 30 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 190f12ad-cc1a-4538-a2c7-2f88d0efb908-738109
- OCID: ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28

## Description

PROVISION OF IT SERVICE MANAGEMENT \(ITSM\) \. This will be via a reseller who can also offer PS support\.

## Related contract awards

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- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Workforce, Training and Education IT Service Desk](/contracts/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7) — NHS England
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908-738109)