# KMCIT-099 Service Management and User Portal

> A sourced UK public sector contract award published by Kirklees Council.

## Key facts

- Buyer: [Kirklees Council](/buyers/kirklees-council/contract-awards)
- Supplier: [Alemba](/suppliers/alemba/public-sector-contract-awards)
- Award value: £114,205
- Tender value: £75,000
- Award date: 31 March 2019
- Published: 17 April 2019
- Contract start: 1 April 2019
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 062609f6-6e3c-4b24-91a9-725152cd093a-284589
- OCID: ocds-b5fd17-17c9f260-afe3-4f1e-a3c9-05aba48a4a9b

## Description

To further increase the ability for end users to be able to self-serve and IT professionals and partner agencies to suitably manage Requests, Incidents and Problems and Change Kirklees council are looking for a suitable Service management software and User Portals\. Service management Software comprising: Incident management, Request management, Problem Management, Change management, User Portal and Implementation and Training\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/062609f6-6e3c-4b24-91a9-725152cd093a-284589)