# Integrated IT Parking Solutions and Services Associated with the Processing of Penalty Charge Notices\.

> A sourced UK public sector contract award published by Plymouth City Council.

## Key facts

- Buyer: [Plymouth City Council](/buyers/plymouth-city-council/contract-awards)
- Supplier: [Imperial Civil Enforcement Solutions](/suppliers/imperial-civil-enforcement-solutions/public-sector-contract-awards)
- Award value: £500,000
- Tender value: £500,000
- Award date: 31 March 2022
- Published: 12 July 2022
- Contract start: 1 April 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2b8d097e-8748-4d01-b162-82754b83b7c7-553875
- OCID: ocds-b5fd17-17acb62d-04bd-46fd-8529-1812f4d1fa78

## Description

This encompasses: \\r - Penalty Charge Notice issue and end-to-end PCN processing in accordance with legislation and regulations including:\\r o incident review and PCN issue\\r o automated and manual telephone call-handling services, \\r o incoming and outgoing mail handling, \\r o web hosting, \\r o correspondence answering, \\r - Notice Processing Software \\r o Automated enforcement process\\r o Real-time\\r o Appeal management including letter writing module\.\\r o Interfaces with cashless parking, parking machines, Automated Telephone Payment systems, enforcement agencies, government organisations etc\.\\r o A web portal for the public to pay, review evidence or appeal\.\\r - Permit management software\\r o Self-serve system\\r o Virtual permits\\r o CO2 Emissions based permits\\r o Tiered Pricing\\r o Real-time processing \\r o Must interface with enforcement and notice processing management system\. \\r - Dispensation and suspension management software\\r - Clamping and removal management software\\r - Handheld mobile devices \(hardware\) and notice issuing software\\r o Real-time processing \\r o ANPR\\r o Integrates with our cashless parking provider and parking machines\.\\r o Special messaging and persistent evader alerts\\r o Electronic pocketbook\\r - Approved CCTV enforcement devices \(hardware\)\\r o Parking, bus lane and moving traffic enforcement\\r o Cable of Clean Air and Low Emission Zones\\r o Integrates with our notice processing software\\r o Traffic monitoring and data gathering\\r o White list\\r - Civil enforcement officer mapping \(software\)\\r o Real-time data\\r o Management reporting\\r o PCN hotspots\\r o Redeploys patrolling officers\\r - Annual Maintenance and support

## Related contract awards

- [Oceansgate Phase 3\.1 Enabling Works](/contracts/ocds-b5fd17-45816739-1c9b-43af-bd71-5440f011e54c) — Plymouth City Council
- [Civic Centre Refurbishment Pre-Construction Services Agreement \(Phase 2\)](/contracts/ocds-b5fd17-8cdbf161-5f64-46f4-bd54-fd24bb78caee) — Plymouth City Council
- [Civic Centre Refurbishment Pre-Construction Services Agreement \(Phase 1\)](/contracts/ocds-b5fd17-bf5b041f-758a-48ac-86a9-a8ca7b1d7848) — Plymouth City Council
- [NEPO-505 Prepaid Payment Cards](/contracts/ocds-b5fd17-4aa714b8-1490-4833-ba11-163fc0ee509b) — Plymouth City Council
- [NDC0104-26 - Provision of Civil Parking Enforcement Systems](/contracts/ocds-b5fd17-07be0a70-f517-4b63-8290-485159f764d5) — North Devon District Council
- [North Northamptonshire Council Penalty Charge Notice \(PCN\) Software for Traffic Enforcement](/contracts/ocds-b5fd17-5fe690a4-f4cb-4523-b87e-1a3aa77f6a62) — North Northamptonshire Council
- [Parking Management Solution](/contracts/ocds-b5fd17-9689c1fa-c211-465d-aa0a-0782ac0dec4a) — Bournemouth Christchurch and Poole Council
- [AT1422 Parking System](/contracts/ocds-b5fd17-5b14084f-ec30-49ed-90d8-be041af1c81b) — Luton Council
- [Recycle Right campaign summer 2026](/contracts/ocds-b5fd17-32ac67bf-8c05-48ce-b97d-618839208534) — Merseyside Waste Disposal Authority
- [Journey of Recycling 2026-28](/contracts/ocds-b5fd17-24e429dd-6363-4de2-9b15-15f9a43f0726) — Merseyside Waste Disposal Authority
- [LCR Circular Economy Education for Educators](/contracts/ocds-b5fd17-88cf473a-b225-4733-a314-7b081ad847fa) — Merseyside Waste Disposal Authority
- [QSC235 09:00 2026-08-19 Hadleigh to Hillside Special School, Sudbury - 6-seater vehicle & a PA required - AWARD](/contracts/ocds-b5fd17-838b1738-7ab7-4c18-aea7-06cc4c9ec065) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2b8d097e-8748-4d01-b162-82754b83b7c7-553875)