# GB-Norwich: Easy Access \(Contact Centre\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Contract winner: [TTEC CONSULTING \(UK\) LIMITED](/contract-winners/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £203,904
- Tender value: £203,904
- Award date: 11 November 2024
- Published: 6 December 2024
- Contract start: 25 November 2024
- Contract end: 24 November 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9dae6369-9aad-411e-9427-28fc96ef1c8c-808761
- OCID: ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636

## Description

Easy Access \(Contact Centre\) integrated business and technical advisory services to support the migration to the cloud and between cloud hosting services\. Awarded under the CCS G-Cloud 14 framework call-of contract Framework Agreement \(RM1557\.14\)\.

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8): Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e): Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868): Flagship Housing Group
- [Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation](/contracts/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca): SUFFOLK COUNTY COUNCIL
- [Microsoft Dynamics 365 Contact Centre Telephony Programme](/contracts/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca): SUFFOLK COUNTY COUNCIL
- [Contact Centre Support](/contracts/ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce): COVENTRY CITY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9dae6369-9aad-411e-9427-28fc96ef1c8c-808761)