Emergency Repairs Call Handling Service

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. Please view this advert and any relevant documentation under the following link: https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

Additional information: Please view all documents and register your interest in this opportunity on the following link https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True