# Consumer Satisfaction Survey 21

> A sourced UK public-sector contract award published by Consumer Council for Water.

## Key facts

- Public buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £1
- Published: 22 April 2021
- Contract start: 1 July 2021
- Contract end: 30 June 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 13aa276a-f417-459f-8ad0-1793b0a2ffd0-430645
- OCID: ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1

## Description

To secure additional complaint handlers at a Senior Customer Caseworker \(SCC\) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCW meeting its operational business plan \(OBP\) performance and satisfaction targets\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Outsourced Contact Centre Renewal](/contracts/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43): Consumer Council for Water
- [Water Affordability Customer Research 2024](/contracts/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c): Consumer Council for Water
- [Consumer water Panels - early market engagement](/contracts/ocds-b5fd17-13007873-179a-468e-9f21-4bdaa46980bf): Consumer Council for Water
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-26e76725-0f7a-4eff-b015-26e73dabe7e2): East Sussex County Council
- [Replacement External and Internal Doors within the Cambourne Community Hub Building\.](/contracts/ocds-b5fd17-e242dacd-df16-4762-a4f7-52223e7504b7): Community Centre
- [Construction of a new bus depot in Kitts Green](/contracts/ocds-b5fd17-1b190647-88d2-4ea5-a5a0-b8b86f6b7daa): West Midlands Combined Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0-430645)