# IT Service Desk System

> A sourced UK public sector contract award published by THE ELECTORAL COMMISSION.

## Key facts

- Buyer: [THE ELECTORAL COMMISSION](/buyers/the-electoral-commission/contract-awards)
- Supplier: [Freshworks](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £56,560
- Tender value: £56,560
- Award date: 18 August 2025
- Published: 16 September 2025
- Contract start: 29 August 2025
- Contract end: 28 August 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 4b0624bf-0eb5-45d9-adcd-aae316dd0f6e-863850
- OCID: ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317

## Description

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4b0624bf-0eb5-45d9-adcd-aae316dd0f6e-863850)