# Customer Experience Tracker 2021

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: HIGHWAYS ENGLAND COMPANY LIMITED
- Contract winner: [Market & Opinion Research International Limited \(trading as](/contract-winners/market-opinion-research-international-limited-trading-as/public-sector-contract-awards)
- Award value: £940,000
- Tender value: £940,000
- Award date: 28 July 2021
- Published: 25 October 2021
- Contract start: 8 October 2021
- Contract end: 29 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 734eed70-1895-4bd3-92bd-8c78b309b5f3-479541
- OCID: ocds-b5fd17-159e2f05-bbce-4ab5-ba9f-9371d7c6e230

## Description

The Customer Experience Tracker \(CET\) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs\. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time\. The CET will build on Highview the current survey for measuring customer experience and eventually replace it\. Additional information: Name of Framework CCS RM6018

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/734eed70-1895-4bd3-92bd-8c78b309b5f3-479541)