Contract award record
Customer Experience Tracker 2021
Notice details
- Published
- Category
- services
- Buyer region
- South East
- Source
- View official notice
Public buyer and contract winner
Public buyer
HIGHWAYS ENGLAND COMPANY LIMITEDawarded to
Contract winner
Market & Opinion Research International Limited (trading asAward value£940,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time. The CET will build on Highview the current survey for measuring customer experience and eventually replace it.
Additional information: Name of Framework
CCS RM6018
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