# Outsourced Contact Centre Renewal

> A sourced UK public sector contract award published by Consumer Council for Water.

## Key facts

- Buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £1,200,000
- Published: 13 September 2024
- Contract start: 1 February 2025
- Contract end: 31 January 2029
- Stage: open_tender
- Procurement category: services
- Notice ID: eb84fdd9-ea53-40fb-bfe6-411b9e206216-785284
- OCID: ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43

## Description

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system\. Maintaining a quality, customer centric, service to water customers as if it was provided in-house\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eb84fdd9-ea53-40fb-bfe6-411b9e206216-785284)