# Customer views on guaranteed standard scheme \(GSS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Contract winner: [Thinks Insight & Strategy](/contract-winners/thinks-insight-strategy/public-sector-contract-awards)
- Award value: £36,550
- Tender value: £36,550
- Award date: 10 August 2024
- Published: 29 October 2024
- Contract start: 16 August 2024
- Contract end: 31 October 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 3693f560-865c-4aa5-92a2-c8184d2dc82a-798088
- OCID: ocds-b5fd17-13a65a91-580a-4580-b7ba-29790bcb8315

## Description

Over the coming months, the Department for Environment, Food and Rural Affairs \(Defra\) will be launching a consultation on payments made under the Guaranteed Standards Scheme \(GSS\)\. Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company\. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation\.

## Related contract awards

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- [Technical support for Ford and Aylesford Water Recycling Project](/contracts/ocds-b5fd17-d1bc6943-4d11-436c-aab3-35f399c2419b): O F W A T
- [Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers\.](/contracts/ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f): O F W A T
- [Qualitative Research Agency to inform Communications](/contracts/ocds-b5fd17-d8b68006-d736-466d-84b0-825385c31121): Ministry of Justice
- [Qualitative Research Exploring Public Attitudes Towards Emerging Technologies](/contracts/ocds-b5fd17-eb85576d-973f-4ddd-a026-6da77ae9ff12): DSIT

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3693f560-865c-4aa5-92a2-c8184d2dc82a-798088)