# Provision of ICT Helpdesk Software

> A sourced UK public sector contract award published by Academies Enterprise Trust.

## Key facts

- Buyer: Academies Enterprise Trust
- Supplier: [Hornbill Service Management Ltd](/suppliers/hornbill-service-management/public-sector-contract-awards)
- Award value: £108,645
- Tender value: £108,645
- Award date: 28 February 2022
- Published: 8 March 2022
- Contract start: 14 March 2022
- Contract end: 13 March 2024
- Stage: awarded
- Procurement category: goods
- Notice ID: c7b617ea-98cb-4429-b2ed-c1573dff666c-516727
- OCID: ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e

## Description

The trust is procuring a ICT helpdesk solution for staff and users to record any issues requiring tier 1 or 2 fix by our IT team or follow up with our tier 3 managed service provider This procurement has been undertaken through the GCloud12 framework using the 6 stage buying process as stipulated by CCS

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c7b617ea-98cb-4429-b2ed-c1573dff666c-516727)