# Mystery Shopper

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HS2](/buyers/hs2/contract-awards)
- Contract winner: E\.S\.A \(Market Research\) Limited
- Award value: £39,440
- Tender value: £39,440
- Award date: 16 December 2022
- Published: 26 January 2023
- Contract start: 24 January 2023
- Contract end: 23 January 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 13ad4909-8246-4ac7-8c4f-9d1586776997-609101
- OCID: ocds-b5fd17-10df6129-9524-4728-9033-84a663279a61

## Description

Contract Award Notice for the provision of a Mystery Shopping service, which provides mystery shopping of community engagement activities delivered by both HS2 Ltd and its Contractors\. The service will provide assessment of the delivery of community engagement activities and interactions of HS2 Ltd and contractor staff with members of the public, and will provide analysis to help improve engagement\. This contract was awarded under Crown Commercial Services \(CCS\) Research and Insights Dynamic Purchasing System \(RM6126\)\.

## Related contract awards

- [LAN WIFI & SD-WAN Managed Services](/contracts/ocds-b5fd17-0fb25ed1-e86b-4e68-9295-60661f58d2c0): HS2
- [Commercial Assurance Services 2025](/contracts/ocds-b5fd17-78b9e821-121d-4931-91eb-727446b43286): HS2
- [Stakeholder mapping and engagement to support HS2 Reset communications and engagement](/contracts/ocds-b5fd17-34049533-3d3c-4721-8338-19232f319414): HS2

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13ad4909-8246-4ac7-8c4f-9d1586776997-609101)