# Technical Support Services to the Implementation of Unified Communications

> A sourced UK public-sector contract award published by Defra Network eTendering Portal.

## Key facts

- Public buyer: Defra Network eTendering Portal
- Contract winner: [Visionist Limited](/contract-winners/visionist/public-sector-contract-awards)
- Award value: £108,500
- Tender value: £108,500
- Award date: 19 September 2016
- Published: 15 February 2017
- Contract start: 19 September 2016
- Contract end: 15 September 2017
- Stage: awarded
- Procurement category: services
- Notice ID: 0ad7b4f7-3e85-4441-9f8a-4b5ab1de1c71-130601
- OCID: ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7

## Description

Environment Agency led a procurement for a pan-Defra Unified Communications platform and EA and Defra implemented the resulting solution\. Implementation is reaching the end but there is a continuing need for telephony technical support to make a number of technical changes to the Defra IT network, work with the Unified Communications supplier to re-configure elements of the new system to address user issues, decommission the old telephony used across the Estate\. Telephony technical support services are required to ensure the implementation proceeds to plan and IBM and the UC service provider's technical work is managed appropriately\. Additional information: Please note that Defra procurement uses e-tendering, provided by Bravosolutions\. In order to access the Bravo system you will need to be registered\. Could I therefore request that you register on the Bravo portal for Defra\. If you're already registered on the Bravo portal please check that your registration includes Defra, as you have to specify us in order to correctly receive the tender documents\. If you have any problems with the registration process, please contact the Bravo helpline on 0800 368 4850 or alternatively email them at help@bravosolution\.co\.uk\. The link you require for new registration/amendments to registrations is - https://defra\.bravosolution\.co\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0ad7b4f7-3e85-4441-9f8a-4b5ab1de1c71-130601)