# Unified Communications

> A sourced UK public-sector contract award published by South Yorkshire Housing Association.

## Key facts

- Public buyer: [South Yorkshire Housing Association](/buyers/south-yorkshire-housing-association/contract-awards)
- Contract winner: RingCentral UK Ltd
- Award value: £630,000
- Tender value: £500,000
- Award date: 16 March 2018
- Published: 5 June 2018
- Contract start: 1 May 2018
- Contract end: 31 August 2021
- Stage: awarded
- Procurement category: services
- Notice ID: adc129c8-7acd-42d5-9c2c-781af11c6171-220147
- OCID: ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b

## Description

SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365\. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i\.e\. That is any office, from home and even when working as a mobile user\. - Contact Centre solution which provides omni-channel options e\.g\. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts\. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres\. - A Call Recording solution which records all calls coming in and out of the business from any location\. The Call Recording Solution must also have a facility to evaluate and score the recorded calls\. - Wallboard software to display call queues, important messages, etc\. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica\. - The solution that can be resiliently provisioned and which has no single points of failure for all components\. - The solution needs to easily accommodate growth and contraction of users across SYHA\.

## Related contract awards

- [Development Management and Employer's Agent services](/contracts/ocds-b5fd17-103257f7-42a8-45b1-860b-2f428ba18e65): South Yorkshire Housing Association
- [Catering Services](/contracts/ocds-b5fd17-564059d7-b6af-4682-ba19-c8e9427a4b15): South Yorkshire Housing Association
- [SIP Gas Central Heating](/contracts/ocds-b5fd17-7da8b1be-1d02-4a2b-a691-171855fc481b): South Yorkshire Housing Association
- [23-103A Unified Communications and Contact Centre](/contracts/ocds-b5fd17-afeb13f9-2e5d-45ae-bf64-ed184f8f13fb): Rotherham Metropolitan Borough Council
- [Cloud Based UC and CC Services for Hackney Council](/contracts/ocds-b5fd17-caf219cb-cebe-40a5-bfb8-ab6ce901cc07): London Borough of Hackney
- [Chichester District Council: Corporate and Contact Centre telephone systems](/contracts/ocds-b5fd17-51bf1449-9147-41b1-b67b-492f430000c5): Chichester District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171-220147)