# CUSTOMER RELATIONSHIP MANAGEMENT \(CRM\) SYSTEM AND SUPPORTING TECHNOLOGIES

> A sourced UK public-sector contract award published by capitalEsourcing.

## Key facts

- Public buyer: [capitalEsourcing](/buyers/capitalesourcing/contract-awards)
- Contract winner: [Hitachi Solutions Europe Ltd](/contract-winners/hitachi-solutions-europe/public-sector-contract-awards)
- Award value: £3,400,000
- Tender value: £3,400,000
- Award date: 16 January 2024
- Published: 18 January 2024
- Contract start: 17 January 2024
- Contract end: 16 January 2026
- Stage: awarded
- Procurement category: services
- Notice ID: af96e6e4-6e35-4d62-962d-96959116f897-715104
- OCID: ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50

## Description

The Royal Borough of Kensington & Chelsea \(RBKC\) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management \(CRM\) Solution\. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557\.13\. The contract will be established for an initial duration of 24 months \(inclusive of a break clause after 3 months\), with the option to extend for a further 12 months at RBKC's discretion\.

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- [Tavistock Gardens - Hard & Soft Landscaping](/contracts/ocds-b5fd17-f77600dc-ecc9-4ac3-b253-880e9c738284): capitalEsourcing
- [Case Management System Support for IMA - 2026](/contracts/ocds-b5fd17-7a0ac130-1f94-4511-aafa-5d2c78b31e60): Ministry of Justice
- [Cloud Modernisation](/contracts/ocds-b5fd17-c1c708de-1bae-48f3-a8fc-5f60d1d462d7): Sellafield Ltd
- [VHCC Case Management System](/contracts/ocds-b5fd17-e5a793e1-f288-4ec2-a1e8-479859b0233a): Ministry of Justice

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/af96e6e4-6e35-4d62-962d-96959116f897-715104)