Live
CCaaS implementation services
£300,000
services
Contract Details
- Tender Value
- £75,000
- Stage
- Live
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
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