# Complaint Handling Satisfaction Tracking Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: [CRITICAL RESEARCH LIMITED](/contract-winners/critical-research/public-sector-contract-awards)
- Award value: £28,500
- Tender value: £25,800
- Award date: 26 May 2021
- Published: 4 June 2021
- Contract start: 1 June 2021
- Contract end: 29 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 3d36312a-c74d-49a6-ba54-196295cd8cda-441531
- OCID: ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c

## Description

Complaint Handling Satisfaction Tracking Survey

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD
- [Adults and Teenagers News Consumption Surveys](/contracts/ocds-b5fd17-aec42184-5e37-4eed-94eb-f744cc7af9e8): OFCOM
- [Panel Provider for Behavioural Experiments](/contracts/ocds-b5fd17-79ea53b0-f3d6-4c8a-a94b-ac53ad6ee75c): FCA
- [Adults' Media Literacy Tracker](/contracts/ocds-b5fd17-bc6ae7e5-fe3e-4d30-b52d-23311360ec1e): OFCOM

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3d36312a-c74d-49a6-ba54-196295cd8cda-441531)