# Remote Support Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ESSEX COUNTY COUNCIL](/buyers/essex-county-council/contract-awards)
- Contract winner: [Phoenix Software Limited](/contract-winners/phoenix-software/public-sector-contract-awards)
- Award value: £34,456
- Tender value: £34,456
- Award date: 19 August 2025
- Published: 19 August 2025
- Contract start: 1 September 2025
- Contract end: 31 August 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6-859953
- OCID: ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280

## Description

Tool to enable engineers to remote onto an end users device to resolve issues

## Related contract awards

- [NDORS Booking System](/contracts/ocds-b5fd17-652764a5-9885-4560-87b1-3ad5260098b7): ESSEX COUNTY COUNCIL
- [Subscription Based Research Services](/contracts/ocds-b5fd17-f776f94c-afa5-4342-ada4-0d138edbd792): ESSEX COUNTY COUNCIL
- [CO0346 Employee Assistance Programme](/contracts/ocds-b5fd17-a93a9b88-f390-429a-afc6-5837332dd27e): Essex County Council
- [Renew 24 Hour Security Operations Centre \(SOC\) and Cyber Monitoring Service](/contracts/ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524): TORBAY COUNCIL
- [Further Competition RM6098 Tepas 2 Lot 3 - Microsoft Licensing](/contracts/ocds-b5fd17-1077d209-9c04-4187-87e3-40bc80e356b1): Rotherham Doncaster and South Humber NHS Foundation Trust
- [Microsoft Enterprise subscription agreement](/contracts/ocds-b5fd17-040b2294-34db-4a32-bf2a-ddec878107ca): Ipswich Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6-859953)