# Emergency Capacity Contact Centre Services for the Vulnerable People Support Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Serco Ltd](/contract-winners/serco/public-sector-contract-awards)
- Award value: £45,750,000
- Tender value: £90,000,000
- Award date: 20 March 2020
- Published: 15 September 2020
- Contract start: 20 March 2020
- Contract end: 19 September 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 0b32fef0-ec62-49bf-b199-6c6db8dacddb-381168
- OCID: ocds-b5fd17-09f9a28b-6a43-4a4a-889f-c10a207a416f

## Description

Contact Centre services based initially on outbound calls \(inbound optional\) to support vulnerable customers under self isolation strategies due to the impact and government response to Coronavirus-19

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- [Restart Scheme \(Updated\)](/contracts/ocds-b5fd17-2fc6028d-0b59-4e0d-9f6d-d0ee4540c454): Department For Work and Pensions
- [712797450-Boats In-Service Support 26 LOT 7-Army-CF-Transparency](/contracts/ocds-b5fd17-f4823778-d3e0-4617-bc7f-e7cc94fd8ea2): Ministry of Defence
- [L4 Bursary Pilot for Delivery of L4 Diploma in School Business Management \(con\_30914\)](/contracts/ocds-b5fd17-2219782c-0c8e-414e-81c4-fc2494618143): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b32fef0-ec62-49bf-b199-6c6db8dacddb-381168)