# Contact Centre as a Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leeds City Council](/buyers/leeds-city-council/contract-awards)
- Contract winner: [Virgin Media Business Limited](/contract-winners/virgin-media-business/public-sector-contract-awards)
- Award value: £3,312,450
- Award date: 16 August 2023
- Published: 20 October 2023
- Contract start: 16 August 2023
- Contract end: 30 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 81826a4a-75bc-4c55-8829-7a3b57474a1c-690820
- OCID: ocds-b5fd17-090d07d6-169b-42e2-a6c7-83e3709f1e21

## Description

Contact Centre as a Service awarded as part of a further competition exercise run via the Crown Commercial Services Framework RM3808\.

## Related contract awards

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- [Wave 3 - Phase 2 - External Wall Insulation and Air Source Heat Pumps to Housing Properties](/contracts/ocds-b5fd17-3ea4651a-3386-4aa1-9eeb-dfdd33469f8a): Leeds City Council
- [NW Preston Form C](/contracts/ocds-b5fd17-bf9efac5-e6fa-4a56-abc7-bc4c5b718899): Environment Agency
- [Mobile Voice & Data Services 2026-29](/contracts/ocds-b5fd17-4f37f9bd-267d-4985-b895-356ae0ddb841): Folkestone & Hythe District Council
- [Mobile, Voice & Data Services](/contracts/ocds-b5fd17-8be9e1db-c2da-4567-8131-f32c26760c25): Companies House

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/81826a4a-75bc-4c55-8829-7a3b57474a1c-690820)