Improving Defendant Engagement

Whilst researchers from HMCTS' Insight and User Research team can gain access and interview defendants in prisons, those on probation and at court, we recognise that understanding the experience of former defendants and those who have suspended sentences requires a specialist agency who have the skills and expertise in having access to recruiting and interviewing this cohort for this piece of research.

Therefore, any provider wishing to bid for this contract must have the ability to recruit such defendants with a variety of different needs.