# Case Management/CRM System

> A sourced UK public-sector contract award published by Warwickshire County Council.

## Key facts

- Public buyer: [Warwickshire County Council](/buyers/warwickshire-county-council/contract-awards)
- Contract winner: [HORNBILL SERVICE MANAGEMENT LIMITED](/contract-winners/hornbill-service-management/public-sector-contract-awards)
- Award value: £430,587
- Tender value: £430,587
- Award date: 7 September 2023
- Published: 28 September 2023
- Contract start: 16 October 2023
- Contract end: 15 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: b2d8fa26-498a-493a-956f-12e1940e773b-684467
- OCID: ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68

## Description

WCC required a case management/CRM system to suit the purposes of HR&OD and ICT activity\. This award was made via the G-Cloud 13 Framework\.

## Related contract awards

- [WCC - Supply of Microsoft Managed Services](/contracts/ocds-b5fd17-92cdd351-1ff1-4b48-b06e-dceda04ab7a9): Warwickshire County Council
- [WCC - Consultancy and Project Support Services DPS Q1 2026](/contracts/ocds-b5fd17-fb8633e6-e4fb-44a5-8d47-20fe5779cfff): Warwickshire County Council
- [WCC - Dynamic Purchasing System \(DPS\) for Employability and Skills Q1 2026](/contracts/ocds-b5fd17-80175dcd-1f53-4564-8401-2a74d128c340): Warwickshire County Council
- [ITSM Solution](/contracts/ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68): Devon & Somerset Fire & Rescue Service
- [IT Service Management Software](/contracts/ocds-b5fd17-3a294d58-c3a3-4dd2-a01e-28e1d6207e44): The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust
- [Hornbill Service Manager](/contracts/ocds-b5fd17-33e4d4a9-e25b-4b8e-889b-28ddd78244ab): The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b2d8fa26-498a-493a-956f-12e1940e773b-684467)