# HMRC Customer Experience Survey 2015-18

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: TNS-BMRB
- Award value: £1,202,094
- Tender value: £1,300,346
- Award date: 20 March 2015
- Published: 15 March 2018
- Contract start: 31 March 2015
- Contract end: 31 March 2015
- Stage: awarded
- Notice ID: 707516e8-6e19-4d7c-bab1-4f21332083fa-205488
- OCID: ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489

## Description

The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC\. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time\. Additional information: This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address Based Online Survey trial taking the total cost of the contract from £1\.2 to £1\.3 million\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/707516e8-6e19-4d7c-bab1-4f21332083fa-205488)