# Dispute Support - Enhanced Enquiries Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Housing Ombudsman](/buyers/housing-ombudsman/contract-awards)
- Contract winner: HGS UK
- Award value: £1,300,000
- Tender value: £1,300,000
- Award date: 15 April 2024
- Published: 13 May 2024
- Contract start: 1 May 2024
- Contract end: 1 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 21b02717-fe21-4a9c-9a52-262b2c211954-750289
- OCID: ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434

## Description

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre\. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only\.

## Related contract awards

- [Oracle Licences](/contracts/ocds-b5fd17-b8ec81d4-1655-4046-9b52-8fb2cb95c508): HOUSING OMBUDSMAN
- [Impact Metrics](/contracts/ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4): HOUSING OMBUDSMAN
- [HOS0069 - Digital Delivery Partner Work Page A](/contracts/ocds-b5fd17-a7aa69c4-131b-4854-8360-2f1b29f859b7): HOUSING OMBUDSMAN
- [contract\_15741 - Contact Centre for DBS](/contracts/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9): Home Office
- [Energy Bills Discount Scheme​ Operations Centre](/contracts/ocds-b5fd17-81a046b5-92d5-4dc6-a2a9-942fd9b810d1): Department for Business, Energy & Industrial Strategy
- [Contract for the provision of contact centre services](/contracts/ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322): Department for International Trade

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/21b02717-fe21-4a9c-9a52-262b2c211954-750289)