# Revenues & Benefits Telephony/Chatbot Service

> A sourced UK public sector contract award published by Dorset Council.

## Key facts

- Buyer: [Dorset Council](/buyers/dorset-council/contract-awards)
- Supplier: [Inform Communications](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £321,000
- Tender value: £321,000
- Award date: 19 December 2025
- Published: 23 February 2026
- Contract start: 26 December 2025
- Contract end: 25 December 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 16ebb498-8a61-4de3-94d0-d36fbcd75b39-885391
- OCID: ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8

## Description

Call-off from G-Cloud 14 framework\. Engage Chatbot/Virtual Assistant \(Service ID 427098412558827\) Engage Telephony DTMF Self Service IVR \(Service ID 671778185826929\) Engage Telephony Voice and Survey Forms \(Service ID 765780190637105\) Contract period - 2 years with option for additional 1-year extension\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/16ebb498-8a61-4de3-94d0-d36fbcd75b39-885391)