# NCC1374 Contact Centre Telephony

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Northumberland County Council](/buyers/northumberland-county-council/contract-awards)
- Contract winner: [Amazon Web Services EMEA Sarl](/contract-winners/amazon-web-services-emea-sarl/public-sector-contract-awards)
- Award value: £382,118
- Tender value: £382,118
- Award date: 27 October 2025
- Published: 28 October 2025
- Contract start: 1 November 2025
- Contract end: 31 October 2028
- Stage: awarded
- Procurement category: services
- Notice ID: cde544f5-6019-4049-863d-d78ba5562600-869813
- OCID: ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db

## Description

This product allows us access to the Telephony Platform to enable services to handle customer queries\.

## Related contract awards

- [NCC1927 Northumberland Local Plan Transport Evidence Base](/contracts/ocds-b5fd17-9120ba67-68a5-4aa2-b24b-326919474bb3): Northumberland County Council
- [NCC2035 Winter Weather Forecasting Service](/contracts/ocds-b5fd17-e52945a8-18d2-44ef-9aa5-f99cca01228b): Northumberland County Council
- [NCC1652 Treasury Management Services](/contracts/ocds-b5fd17-2851a149-b7ed-40d7-827d-f12436b6c074): Northumberland County Council
- [DDaT25561- AVP Cloud Service](/contracts/ocds-b5fd17-04fe4625-6dc2-47e1-926e-55511a4371d6): UK SHARED BUSINESS SERVICES LIMITED
- [Provision of Cloud Hosting](/contracts/ocds-b5fd17-ff92dfa1-2055-4b51-90b4-e91329091fd8): Crown Commercial Service
- [AWS support to develop data flows](/contracts/ocds-b5fd17-fee8694b-694e-41b9-8ee2-80fc293aecdc): CENTRE FOR PROCESS INNOVATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600-869813)