# Agent Referred Telephone Payments Service via CCS RM1557\.14 G-Cloud 14 Lot 2 Cloud Software

> A sourced UK public sector contract award published by Southend-on-sea Borough Council.

## Key facts

- Buyer: [Southend-on-sea Borough Council](/buyers/southend-on-sea-borough-council/contract-awards)
- Supplier: [HeyCentric Limited](/suppliers/heycentric/public-sector-contract-awards)
- Award value: £60,000
- Tender value: £80,000
- Award date: 28 August 2025
- Published: 8 September 2025
- Contract start: 1 September 2025
- Contract end: 31 August 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 5fa7b1d9-0045-4fd1-bfac-4b1648ef76af-862629
- OCID: ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a

## Description

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution \(currently provided by HeyCentric Limited\) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council\. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5fa7b1d9-0045-4fd1-bfac-4b1648ef76af-862629)