# HMPO Customer Satisfaction Market Research

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Contract winner: ICM RESEARCH LIMITED
- Award value: £300,000
- Tender value: £300,000
- Award date: 2 September 2021
- Published: 16 December 2021
- Contract start: 31 August 2021
- Contract end: 31 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 3c44af42-0f26-44e9-b143-1ddb7365aef8-494526
- OCID: ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f

## Description

Market Research for the HM Passport Office to measure customer satisfaction\.

## Related contract awards

- [20215 Domestic Abuse and Stalking Perpetrator Intervention fund \(DASPIF\) and Children Who Use Harm Intervention Fund \(CWUHIF\) evaluation 2026-2029](/contracts/ocds-b5fd17-63c33813-c36e-45be-ae34-4708755497b2): Home Office
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb): Home Office
- [Basware Digital Marketplace & e-Invoicing](/contracts/ocds-b5fd17-4a092bfd-176b-4b50-b0ca-37d6d2372a6e): Home Office
- [A303 Insights](/contracts/ocds-b5fd17-a8683dbe-e20a-4c82-b2b7-1080ccd81f10): NATIONAL HIGHWAYS LIMITED
- [Public Attitudes & Community Insight](/contracts/ocds-b5fd17-255a9eec-6ff0-48d5-a32c-2fd03a664480): Home Office
- [HMPO Customer Satisfaction \(ICM\)](/contracts/ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3c44af42-0f26-44e9-b143-1ddb7365aef8-494526)