# Independent Complaints Advocacy Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Barnsley Metropolitan Borough Council](/buyers/barnsley-metropolitan-borough-council/contract-awards)
- Contract winner: [Cloverleaf Advocacy 2000 Limited](/contract-winners/cloverleaf-advocacy-2000/public-sector-contract-awards)
- Award value: £225,000
- Tender value: £225,000
- Award date: 2 January 2024
- Published: 4 January 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: e8f0df06-c23a-404f-81bc-2fe83bff9411-711292
- OCID: ocds-b5fd17-041f00bf-33cb-4f31-92f5-d0cbb9a7f530

## Description

Barnsley Metropolitan Borough Council \(the Council\) is looking to recommission its contract for the delivery of an Independent Health Complaints Advocacy \(IHCA\) Service, which is known in Barnsley as the Independent Complaints Advocacy Service \(ICAS\) and the contract for provision of Healthwatch Barnsley\. This procurement has been advertised as one notice, bidders can apply for either of the lots Healthwatch and ICAS service or both services\. Both services require to develop close working relationships with the provider for each service\. Healthwatch has not been not awarded following the procurement process\.

## Related contract awards

- [Provision of Stray Dog Kennelling](/contracts/ocds-b5fd17-a699fc04-78ce-45b9-ad91-fc4bd8d722b0): Barnsley Metropolitan Borough Council
- [Purchase of Refuse Collection Vehicles 2026/27](/contracts/ocds-b5fd17-c0aaf910-a53a-4717-bc5f-cdae15882b8f): Barnsley Metropolitan Borough Council
- [Specialist Professional Services for the development of Outline Design \(NEPRO3\)](/contracts/ocds-b5fd17-01ff6226-7865-4d32-9aa9-c17f2ce7220e): Barnsley Metropolitan Borough Council
- [Provision of Advocacy Services](/contracts/ocds-b5fd17-39bdafdb-ccd3-4a67-ab50-b40a3b55d4d3): City of Doncaster Council
- [Citywide Advocacy Project](/contracts/ocds-b5fd17-725fd210-9de5-4cf4-b5e4-2aa361bc2be3): EU SUPPLY LIMITED
- [Kirklees User Involvement Network Incorporating Kirklees Action](/contracts/ocds-b5fd17-a4f376ba-17c2-4ef6-b2a2-b6550ba2ce4b): Kirklees Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e8f0df06-c23a-404f-81bc-2fe83bff9411-711292)