# Debt Resolution Services - Communication software, data analytics and the further development of A\.I\. automations

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [LONDON BOROUGH OF NEWHAM](/buyers/london-borough-of-newham/contract-awards)
- Contract winner: Telsolutions Ltd
- Award value: £140,000
- Tender value: £140,000
- Award date: 16 June 2026
- Published: 19 June 2026
- Contract start: 18 June 2026
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 25114b6e-61ef-4dd0-a4ec-9cfaf370fb48-902824
- OCID: ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7

## Description

The provision of cloud-based communication software, data analytics and the continuing development of A\.I\. automations used by oneSource Debt Recovery Services \(OSDRS\) to maximise the collection of debt owed to the Council\. The software provides the functionality of the OSDRS customer-facing website enforcement\.onesource\.co\.uk and supports the operation of the customer call-centre\. Award via GCA LVPS Framework RM6237

## Related contract awards

- [Parking Review and Implementation Phase 2](/contracts/ocds-b5fd17-ed9bbf08-1871-4492-92de-44b1af88dd67): LONDON BOROUGH OF NEWHAM
- [Low Income Family Tracker \(LIFT\)](/contracts/ocds-b5fd17-14cf6dae-17e1-4f84-a2c2-999e86bfb873): LONDON BOROUGH OF NEWHAM
- [govService Platform](/contracts/ocds-b5fd17-b7fa788e-88ae-43bc-acaf-995f28783b33): LONDON BOROUGH OF NEWHAM
- [Digital debt recovery and other correspondence](/contracts/ocds-b5fd17-ab0036fc-975a-4205-be79-d860e3d159f5): West Northamptonshire Council
- [098-BK-24 Automated Messaging Service - AWARD](/contracts/ocds-b5fd17-3cd1e196-d544-4ad0-bccd-c0ca8b85141f): Breckland District Council
- [Digital debt recovery and other correspondence](/contracts/ocds-b5fd17-61d61950-465f-4fc8-8845-a93055aa1746): West Northamptonshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/25114b6e-61ef-4dd0-a4ec-9cfaf370fb48-902824)