# Provision of Customer Relationship Management CRM System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [AGRI-EPI CENTRE LIMITED](/buyers/agri-epi-centre-limited/contract-awards)
- Contract winner: CHESS DIGITAL LIMITED
- Award value: £80,000
- Tender value: £50,000
- Award date: 23 December 2020
- Published: 15 January 2021
- Contract start: 11 January 2021
- Contract end: 10 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 80204c7d-8d71-446b-8025-c34a4e397b53-406193
- OCID: ocds-b5fd17-01cd83c3-88a9-4982-9cb0-31c7ee0e2075

## Description

Agri-EPI Centre is seeking proposals from qualified and experienced vendors to deliver and deploy a new Customer Relationship Management \(CRM\) system; we currently use, HubSpot as a means of recording CRM activity \(as a free subscriber\.\) There are five existing Agri-EPI Centre locations in the UK which all need to be able to access the system\. We have undertaken a requirements analysis exercise and can confirm the following: • Integration with existing systems is key with regards efficiencies\. • Reporting is key to all areas but subtly different in each area\. • Processes must be developed ahead of implementation\. The deployed system must have the ability to grow, adjust and develop in line with Agri-EPI Centre expansion and development plans\. Documents are available from the following website: www\.ne1procurementservices\.com Additional information: ITT documents can only be obtained via the website below www\.ne1procurementservices\.com

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/80204c7d-8d71-446b-8025-c34a4e397b53-406193)