# RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

> A sourced UK public-sector contract award published by North Lincolnshire Council.

## Key facts

- Public buyer: [North Lincolnshire Council](/buyers/north-lincolnshire-council/contract-awards)
- Contract winner: [Daisy Communications Ltd](/contract-winners/daisy-communications/public-sector-contract-awards)
- Award value: £42,580
- Award date: 31 October 2022
- Published: 9 November 2022
- Contract start: 31 October 2022
- Contract end: 30 October 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 9c73fe82-f212-4bb9-96fb-1ea2a11c366c-588521
- OCID: ocds-b5fd17-018f5a7b-54e8-4637-bf8d-da33fc762c90

## Description

North Lincolnshire Council is looking to source a support and maintenance contract for the support of our existing customer contact centre platform, MiContact Centre Enterprise, with full maintenance and support\.

## Related contract awards

- [Lots 1-8 Bus Routes](/contracts/ocds-b5fd17-3771bcb8-167c-45f1-8c76-a741f8343808): North Lincolnshire Council
- [14448 - Killingholme Primary School - Alterations](/contracts/ocds-b5fd17-4ef40a1a-93d8-4d01-93d2-bc6ebad69a7d): North Lincolnshire Council
- [14563 - 14567 - Lot 1 Professional Services - Demolition and Disconnection of Various Properties](/contracts/ocds-b5fd17-7dc7a8c6-2376-4c7c-8ea5-1e375dd3f6d5): North Lincolnshire Council
- [Mobile Telephony](/contracts/ocds-b5fd17-a5a0e642-233b-4fc7-a9c0-74348a2956b3): Middlesbrough Council
- [Document and Records Management System](/contracts/ocds-b5fd17-17c67e7c-83b6-46e5-b708-6f986e7368c4): Leicestershire County Council
- [Contract for Mitel Support and Maintenance for the University of Birmingham](/contracts/ocds-b5fd17-3fee4f55-1479-452f-872f-cc6cd86ee31b): THE UNIVERSITY OF BIRMINGHAM

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9c73fe82-f212-4bb9-96fb-1ea2a11c366c-588521)